Gaya APA

Eliason, F. (SanFrancisco). @Your Service How To Attract New Customers, Increase Sales, And Grow Your Business Using Simple Customer Service Techniques . 2013: Jossey-Bass An Imprint of Wiley.

Gaya MLA

Eliason, Frank. "@Your Service How To Attract New Customers, Increase Sales, And Grow Your Business Using Simple Customer Service Techniques". 2013: Jossey-Bass An Imprint of Wiley, SanFrancisco. Text.