Gaya APA
Tjiptono, F.
(2005).
Prinsip-prinsip Total Quality Service (TQS)
(
Ed.5)
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy.
"Prinsip-prinsip Total Quality Service (TQS)".
Ed.5
Yogyakarta:
Andi,
2005.
Text.